System fees
How it work
A fixed fee is a set amount that depends on the selected network (e.g., $1 for BEP20).
A percentage fee is a percentage of the remaining amount after the fixed fee is deducted (e.g., 0.5%).
The final amount to be received is calculated by sequentially applying the fixed and percentage fees.
Example: Payment amount of 1000 USDT on the BEP20 network.
Fixed fee: $1.
Subtract from the total: 1000$ - 1$ = 999$.
Percentage fee: 0.5% of the remaining 999$.
Calculation: 999$ × 0.005 = 4.995$.
Final amount after all fees:
999$ - 4.995$ ≈ 994.005$.The total amount to be received will be 994.005$.
Different fees
The differences in fees depend on the specific characteristics of each blockchain network. Here are the main reasons:
Transaction Costs in the Network (Network Fees): Each network has its own internal costs for processing transactions, which depend on its load and infrastructure. For example, the ERC20 (Ethereum) network is typically more expensive due to its high popularity and limited throughput.
Transaction Processing Speed: High-speed networks, such as TRC20 (Tron), have lower fees thanks to their high throughput, whereas slower networks, like ERC20, charge more to prioritize transaction processing.
Technological Structure: Some blockchains (e.g., BEP20) use more cost-effective technology and infrastructure, which helps reduce both fixed and percentage-based fees.
Popularity and Demand: Networks with high popularity and transaction demand (e.g., Ethereum) have higher fees due to competition for block space.
We offer flexible options across different networks so users can choose the most cost-effective way to transfer their funds.
Transaction fails
Check the transaction status on the blockchain:
Use the txid (transaction ID) or your wallet address to search for information in a blockchain explorer (e.g., BscScan for BEP20 or Etherscan for ERC20).
Ensure that the transaction is either pending or has been rejected.
Check your balance:
Verify that you have enough funds to cover the transfer amount and network fee.
Verify the transaction details:
Ensure that you entered the correct recipient address and selected the appropriate network.
Check network congestion:
Sometimes the network may be overloaded, and the transaction might not be processed on time. Try again later.
Contact support:
If you are sure everything was done correctly and the transaction still failed, contact Nord support. Prepare the following information:
txid or wallet address;
transaction amount;
network used (e.g., BEP20, TRC20, ERC20).
Retry the transaction:
If the transaction was not registered on the blockchain, you can attempt the transfer again after addressing any potential issues.
We are always here to help resolve any issues related to your transfers!